What one million interviews taught FloCareer about hiring at enterprise scale

At enterprise scale, hiring stops being about filling roles and starts becoming a governance challenge. Across one million interviews conducted for over 600 organizations, FloCareer has seen how small inconsistencies in interviewing can compound into large differences in hiring outcomes. Touching nearly 20% of India’s IT workforce, the company’s interview data offers rare insight into how bias, interviewer variance, and process design influence who gets hired. These insights challenge the idea that speed and cost are the biggest bottlenecks in enterprise hiring.

In this interview with YourStory, Mohit Jain, Co-founder of FloCareer, explains why structured interviewing, calibrated evaluators, and assistive AI are becoming essential to hiring decisions at scale.

Edited excerpts from the interview:

YourStory [YS]: FloCareer has crossed 1 million interviews. What does this milestone represent for the company and what does enterprise hiring actually look like in practice at that scale?

Mohit Jain [MJ]: At this level, interviews stop being individual conversations and start becoming a system that shapes an organization’s talent quality, diversity, and long-term performance. Early on, we realised this wasn’t a recruitment problem. Enterprises were able to source candidates, but often struggled to evaluate them consistently across roles, teams, and geographies. That insight led us to think about interviewing as infrastructure, long before Interview-as-a-Service became a term.

When hiring operates at this scale, the challenge is no longer speed; it’s ensuring fairness, consistency, and decision quality across thousands of interviewers. Reaching the one-million mark reinforced our belief that interviewing needs structure, governance, and accountability, just like any other critical enterprise function.

YS: When you analyze data across a million interviews, what patterns stand out most about candidate quality, interviewer bias, or hiring efficiency?

MJ: We have noticed that hiring outcomes are often influenced more by the interview process than by a candidate’s actual capability. The same candidate can receive very different evaluations depending on how the interview is structured, who conducts it, and the context in which it happens.

Interviewer bias, in our experience, is rarely intentional. It tends to emerge from inconsistency—unclear expectations, uncalibrated scoring, and time pressure. From an efficiency standpoint, the biggest gains don’t come from rushing interviews, but from designing them well. When interviews are structured and interviewers are aligned, organizations make faster decisions with far greater confidence. At scale, reducing variance matters far more than cutting corners.

YS: Hiring at scale is often reduced to speed and cost. Are consistency and decision quality the real bottlenecks today?

MJ: Speed and cost matter, especially at scale, but they are often symptoms rather than root problems. Most large organizations can move fast if they’re willing to compromise, but that usually shows up later as mis-hires, early attrition, or lost candidate trust.

The real challenge is making decisions that are consistent, defensible, and aligned with long-term business needs. Inconsistent interviews create hidden costs that compound over time. At FloCareer, we address this by treating interviewing as a structured process rather than an individual judgment call. We help enterprises define evaluation frameworks, calibrate interviewers, and bring consistency across teams and locations. The result is not just faster hiring, but decisions that both hiring managers and candidates trust.

YS: FloCareer positions itself as an ‘enterprise interviewing platform’ rather than a recruitment tool. What distinction do people often miss?

MJ: Most people see interviews as just one step in recruitment. But at an enterprise level, interviewing becomes a function in its own right. Recruitment is about sourcing and attracting candidates; interviewing is about evaluating them fairly and consistently. That distinction really matters as organizations scale. Interviews influence quality of hire, diversity outcomes, candidate experience; even employer brand. When interviewing stays informal or decentralized, decision quality suffers. As organizations become more distributed and skills-driven, interviews can’t remain location-bound or ad hoc. They need to be modern, centralized, and consistent, regardless of where they happen.

An enterprise interviewing platform doesn’t replace recruiters. It strengthens decision-making. Once organizations start seeing interviews as a system rather than a one-off event, the value becomes very clear.

YS: FloCareer blends AI-assisted interviews with expert-led evaluations. Where does AI genuinely add value in hiring, and where does human judgment remain irreplaceable?

MJ: AI adds the most value in hiring where consistency and scale are required – structuring interviews, standardizing questions, identifying patterns, and highlighting signals across large datasets. Where AI must be used carefully is in interpretation. Hiring decisions require context – understanding how someone’s experience fits a specific role, team, or organizational environment. That kind of judgment needs domain expertise, empathy, and accountability, and that can’t be automated.

Our approach is to use AI as an assistive layer, not a decision-maker. Our AI-assisted interview platform helps bring structure, consistency, and insight into interviews, while human experts remain responsible for interpretation, context, and final hiring decisions. That balance is essential if hiring is to be both scalable and trustworthy.

YS: With growing concerns around bias and automation in hiring, how do you design interview workflows that are scalable yet fair and context-aware?

MJ: Bias is rarely just a technology problem; it’s usually a process problem. Our focus has been on introducing structure without stripping away human context. Standardized competencies, clear scoring criteria, and consistent formats reduce arbitrary variation and make evaluations more comparable. Technology helps maintain that discipline at scale. AI can flag inconsistencies and surface patterns, but judgment stays with trained human evaluators who understand the role, the organization, and the candidate’s background. Fairness emerges when structured processes and human accountability work together.

YS: After conducting over one million interviews, what key learnings went into rebuilding the FloCareer platform, and how do those insights show up in the new experience for enterprises and candidates?

MJ: One major learning was that enterprises and candidates experience the same interview process very differently, and both experiences matter. Enterprises need visibility, control, and confidence in decisions. Candidates need clarity, consistency, and respect. When we rebuilt the platform, we were very deliberate about balancing those needs. Enterprises get stronger governance and clearer signals, while candidates experience interviews that feel professional, transparent, and predictable, regardless of role or location. Everything from the platform design to the website reflects this focus on trust and simplicity, so the process can scale without losing its human touch.

YS: FloCareer works with over 600 clients across IT services, GCCs, BFSI, healthcare, and startups. What makes large enterprises trust an external platform with something as sensitive as interviews?

MJ: Enterprises don’t outsource interviews because it’s easier; they do it because the cost of getting interviews wrong is too high. Hiring decisions affect performance, culture, and long-term costs, so organizations look for rigor and accountability. Today, interviews conducted via FloCareer touch nearly 20% of India’s IT workforce. That gives us both responsibility and perspective. It reassures enterprises that interviews are being handled with consistency, fairness, and discipline across the ecosystem.

YS: Can you share an example of how structured interviewing improved hiring outcomes, beyond just faster turnaround times?

MJ: In one large IT services firm, speed wasn’t the problem; consistency was. Different interviewers were using different standards, which led to uneven quality and early attrition. Once structured frameworks and calibrated interviewers were introduced, hiring managers felt more confident because evaluations were clearer and more comparable. Candidates joined with better alignment to role expectations, reducing early mismatches. What really stood out was predictability. Hiring outcomes became more consistent across teams, and interview feedback became something leaders could actually trust.

YS: As AI reshapes job roles, how is ‘job readiness’ changing?

MJ: Job readiness is already moving beyond static skill checklists. As AI handles more routine tasks, what matters is how people think, learn, and adapt. Judgment, problem-solving, and the ability to work with evolving tools are becoming far more important.

For hiring, that means interviews have to evolve too. Past experience alone isn’t enough. Organizations need to assess learning ability, decision-making, and contextual thinking – signals of long-term potential, not just short-term fit. In the coming years, the ability to evaluate that potential thoughtfully will become a real competitive advantage.