Freshworks to acquire AI led incident management software firm FireHydrant

Freshworks has said it will acquire FireHydrant, a provider of AI-powered incident management software, for an undisclosed value.

According to a statement, this combination will bring together Freshservice’s IT Service Management (ITSM) and FireHydrant’s core IT Operations Management (ITOM) as a unified AI-native ServiceOps solution designed to simplify operations, proactively prevent disruptions, and ensure exceptional IT service reliability.

The acquisition is expected to close in Freshworks’ first fiscal quarter of 2026, subject to customary closing conditions.

<figure class="image embed" contenteditable="false" data-id="586783" data-url="https://images.yourstory.com/cs/2/220356402d6d11e9aa979329348d4c3e/Freshworks-1765815114364.png" data-alt="Freshworks Dennis" data-caption="Freshworks CEO Dennis Woodside

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Founded in 2018 by Robert Ross and Dylan Nielsen, FireHydrant has expertise in IT and DevOps with customers across consumer and business industries.

“We believe the FireHydrant technology will contribute to our vision of unifying IT and employee experiences where service, asset, and operations management converge with AI to drive business continuity and efficiency,” said Dennis Woodside, CEO and President of Freshworks.

The combined offering of the two companies is expected to better manage the operations in the event of any downtime through unified visibility, faster response and proactive IT that spot recurring patterns and prevent them from happening again.

FireHydrant Founder and CEO Robert Ross said, “Freshworks shares the core philosophy that has guided FireHydrant since day one: software should make life less complicated for the people using it. We built FireHydrant to eliminate the chaos and pain of incident response, and now, with Freshworks, we are creating what we’ve always believed should exist: a unified, end-to-end operational and reliability platform.”

According to data from Tracxn, Freshworks has made a total of 15 acquisitions, which included companies from three countries—India, the United States and Singapore. These were related to the segments of customer service software, customer success management and chatbots. The latest acquisition was Device42 in May 2024 for an enterprise value of $230 million.