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Reliance Jio Chairman Akash Ambani has announced another big revolution in the technology world. Jio is soon going to introduce an in-built AI voice assistant named ‘Jio Call Agent’ for its more than 50 crore users. This service will be directly connected with Jio network, for which customers will not need to download any separate app or get a new number. This AI assistant can be activated by just saying ‘Hey Jio’ during the call, which with the user’s permission will become a part of the call and handle many tasks in real-time, from transcribing the conversation to scheduling meetings.
This AI assistant is not limited to just office meetings or making notes. (AI)
New Delhi. After changing the definition of data and calling in the Indian telecom sector, now Reliance Jio is going to directly connect the power of Artificial Intelligence (AI) with the everyday phone calls of the common man. The company is working on a plan to roll out this new AI tool across the country by the end of this year, which will be completely available to every Jio user. The biggest feature of this service is that it is completely ‘Made in India’ and is suitable for the Indian environment. This assistant will support all the major Indian languages of the country, which is going to completely change the way common consumers from rural areas to cities talk on the phone and complete their work.
Jio Call Agent is a kind of personal AI Concierge that will be present within your normal voice calls. To use it, there will be no hassle of installing any third-party app in any smartphone or turning on any additional settings. When you are talking to someone on the phone, you just have to say “Hey Jio” in your voice. On hearing this command, Jio’s network-based AI assistant will join your call like a helper. After this, it will start listening and understanding the live conversation happening on the call. It is a very important feature from the point of view of security and privacy that this AI will join the call only after receiving the explicit consent and command of the user, so that there will be no risk related to data security.
AI will recognize voices of 10 people in conference call
According to Akash Ambani, the capabilities of this AI agent are very modern. It can transcribe what is said during any ongoing call in real-time. The most surprising thing is that if you are on a conference call, this AI can recognize the unique voices of 10 different people simultaneously and can also keep a record of which person said what. After the conversation ends, this Jio call agent will create an accurate summary of the entire call. Along with this, it will create a list of important tasks (Action Items) and important reminders decided in the meeting and immediately share it with all the members participating in the call, so that no one needs to make separate notes.
How will you make the experience of the common man special?
This AI assistant is not limited to just office meetings or making notes, rather it will make the everyday life of the common man very easy and smart. During the live call itself, the user will be able to complete various tasks by giving direct instructions to this AI agent.
- Cab and Food Booking: You can ask AI to order food for you or book a cab to go somewhere while you are on the call.
- Table and meeting scheduling: Whether you want to reserve a table at a restaurant or schedule a meeting with friends and colleagues, AI will handle the work in the background of the call.
- Language barrier will be eliminated: Due to support of all Indian languages, even if a person gives instructions in his regional language, this AI will understand it well and complete the task.
This step of Jio is being considered as a big revolutionary step towards democratization of AI technology in India, which will bring expensive AI features within the reach of more than 50 crore common smartphone and feature phone users of the country without any additional cost.
(Disclaimer – Network18 and TV18 are companies that operate channels/websites and are controlled by Independent Media Trust, of which Reliance Industries is the sole beneficiary.)
About the Author

I am Jai Thakur, serving as Senior Sub-Editor at News18 Hindi. My main job is to convey complex business news to people in simple language. Be it the movement of the stock market, the impact of the country’s economy…read more
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