You have a great product, and now comes the great question. Where do you sell it?
That one decision, whether to go D2C or marketplace, can shape your margins, your brand, and your entire business model. With India’s D2C market eyeing a $300 billion opportunity by 2030, getting it wrong is more costly than ever. So let us break it down for founders!
What each model actually means
D2C (Direct-to-Consumer) means selling directly through your own website, app, or social channels. No middleman. You own the storefront, the pricing, and the customer relationship.
On the other hand, marketplaces like Amazon, Flipkart, and Myntra bring you a ready-made audience, built-in logistics, and instant trust. You do not build the audience; you borrow it. Both sound good. Here is what each one actually costs you.
The trade-offs
Most early-stage brands in India start on marketplaces, and for good reason. You get there fast. Platforms like Flipkart and Amazon are expected to touch $100 billion in sales by 2030, with quick commerce integrations making hyperlocal delivery possible without building any infrastructure yourself.
But the price is steep. Commissions run between 15% and 30%. Add sponsored ad costs, and your margins shrink fast. Worse, the customer who bought from you on Flipkart? Their data belongs to the platform, not to you. D2C flips this. You own the data, the margins, and the narrative.
Under India’s DPDP Act, data ownership is now a serious competitive advantage. Brands like The Sleep Company built real loyalty precisely because they controlled every touchpoint of the customer journey.
The catch is that D2C takes time.
Customer acquisition costs are high upfront, and cracking Tier-2 and Tier-3 markets without marketplace infrastructure is genuinely hard. The “growth at all costs” era is behind us. Investors want unit economics. D2C brands that built owned audiences are now benefiting from lower acquisition costs and better retention. Marketplace-first brands are still searching for profitability.
What smart founders are actually doing
They are not choosing one over the other. A McKinsey survey of over 1,000 Indian MSMEs found that 53% favour D2C routes and 47% rely on marketplaces. That near-equal split is not indecision. It is a strategy.
The hybrid model is winning in 2026. Use the marketplace to get discovered.
Use your owned channel to build a relationship and bring customers back. D2C adoption in India is already growing nearly three times faster than marketplace growth, with the channel expected to reach $60 billion by 2030.
Which one is right for you?
Go marketplace-first if you are early-stage and need to validate quickly. Use the volume and revenue to fund your D2C build in parallel. Go D2C-first if you are in wellness, fashion, baby care, or home. These are high-consideration categories where brand trust drives repeat purchases.
A marketplace cannot build that for you. Build a hybrid from day one if you already have traction. Do not wait until you are over-dependent on one channel before building the other.
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The bottom line
D2C and marketplaces are not rivals. They are tools. And like any tool, the value depends entirely on how and when you use it. If you are building a brand that lasts, one with real margins, real customer relationships, and real data, then your D2C channel is not optional. It is the business. The marketplace is where many customers will find you first. Your owned channel is where they will come back. Build both, but know which one you are ultimately building for. The Rs 300 billion opportunity is real. The question is whether your strategy is built to capture it.
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